These Terms & Conditions apply to everyone who uses this website or places an order through it. By using this site or buying from us, you accept and are legally bound by what is written below. If you do not agree with any part of it, you should not continue using the site or placing an order.

How a Contract Becomes Real

A business agreement between you and us is considered active only after two things have happened together — your payment is completed, and we send a written order confirmation. A quotation alone, or initial messages, or a draft layout, or a sample preview does not form a contract.

Custom Work — Non-Reusable Goods

Every product we make is custom. Not generic. Not pull-from-shelf. Dimensions, material, print, artwork, everything is produced for one specific customer. Because of that, once production begins, the product cannot be reversed or sold to anyone else. Custom work by nature is final.

Pricing & Changes Before Payment

A price quote is based on cost conditions at that moment — materials, currency, freight, workload, etc. If the customer delays payment or modifies specifications, or if market/material prices shift before payment, we reserve the right to adjust the quote. After payment and confirmation, the pricing is locked for that order.

Art Files & Copyright Responsibility

Any design files, logos, or brand elements you submit remain yours — and by sending them to us, you declare that you have full rights to use them. We do not verify copyright. If later there is a copyright dispute, it is entirely between you and the original rights holder. We are not party to it.

Refunds Are Not Part of This Agreement

Since every order is manufactured specifically for one buyer, refunds are not issued. That is not because of policy preference — but because the product, once made, cannot return to stock or resale. If a verified production error is proven under the conditions of our separate Reprint Policy, the correction is done through a reprint, not a refund.

This Terms page and the Reprint Policy should be read together. Nothing on this page cancels what is written there.

Claims & Responsibility Windows

If something is wrong with an order — printing error, size error from our side, shipping damage, wrong material, color mismatch relative to an approved reference, or missing quantity — the matter must be reported within the allowed time defined in the Reprint Policy. After that time, claims are no longer reviewed. We cannot accept open-ended responsibility after a delivery has been in the customer’s hands without documented objection.

Delivery & Risk Transfer

We give realistic timeframes, but production and delivery timelines can be influenced by courier delays, customs inspection, weather, or international routing — these cannot be guaranteed. Once we hand the shipment to the carrier, the legal risk of damage or delay transfers to the customer. Any damage that happens after handover or during storage at the customer’s end does not fall under our liability.

For international shipments, all local duties, import rules, border checks, and delays are the responsibility of the buyer.

Website Use & Conduct

You agree not to fiddle with the website functionality. You are liable not to scrape data and not to use the site for illegal or abusive behavior. Access may be limited or withdrawn if misuse is detected.

Limitation of Liability (Mild Form)

We operate in good faith but cannot be held responsible for indirect or downstream losses such as lost sales, reputation loss, resale failure, or marketing performance of goods packaged in our boxes. Our responsibility — if proven and accepted — is limited to correcting a manufacturing error by reprint under the documented Reprint Policy. That is the highest form of remedy available under these Terms.

We do not guarantee that packaging will improve sales, visibility, retention, or perceived value — those results depend on branding, market behavior, and consumer decisions outside our control.

Force Majeure

If events outside human control temporarily or permanently disrupt our ability to produce or deliver — such as war, border closures, natural disasters, labor strikes, supplier shutdowns, or system outages — obligations may be delayed or suspended without liability.

Governing Law

These Terms are governed under the laws of the United States of America. Any dispute shall be handled within a U.S. jurisdiction selected by The Boxes Supplier. Using this site or placing an order means you accept this choice of law regardless of your location.

Changes to These Terms

We may amend these Terms when needed. When that happens, the updated version is posted here and becomes effective immediately. Continued use of the site or further orders after updates means you accept the revised Terms.

Contact

Questions about these Terms may be sent to:
Email: support@theboxessupplier.com
Website: www.theboxessupplier.co